CONSULAR ASSISTANT – AMERICAN EMBASSY

Introduction

The U.S. Mission in Botswana is seeking eligible and qualified applicants for the position of Consular Assistant. OPEN TO: All Interested Candidates / All Sources CLOSING DATE: October 4, 2016 WORK HOURS: Full-time 40 hours/week

Description

BASIC FUNCTION OF POSITION

The Consular Assistant is one of two Consular Section support staff members. The Consular Assistant’s work responsibilities covers a very wide range of consular services, from simple to complex cases involving assisting U.S. citizens in emergency situations, such as medical evacuations and arrests; processing U.S. visa, citizenship, and passport applications, and manually processing visas and emergency U.S. passports.  The Consular Assistant acts as the Consular Section’s primary liaison with both the English- and Setswana-speaking public in person, over the phone, and via email.  He/she also serves as the primary consular cashier, collecting fees for a variety of services, and as the Fraud Prevention Assistant.  The Consular Assistant also does primary intake and processing work for refugee and asylee visa cases.  He/she maintains relationships with key consular section contacts, including U.S. citizens, local government – such as police and immigration, and private sector contacts. The Consular Assistant must be able to function at a high level in a fast-paced environment, must be reliable, detail-oriented, and able to multi-task effectively, balancing a daily load of visa and passport cases with sudden emergencies.

Profile

1.      EDUCATION:   Completion of Bachelor’s degree

 

2.      EXPERIENCE:   Three years’ experience in any field which required working with government regulations, or two years’ experience working with government consular regulations.  Must have prior experience interacting with the public in English and Setswana over the phone, in writing, and in person. Prior work experience must have involved regular computer work and use of Microsoft Office

3.      LANGUAGE:   Level IV English is required (fluent both written and spoken).

 

4.      SKILLS AND ABILITIES:   Must exercise tact, good judgment, and patience in dealing with public.  Must be able to communicate clearly and quickly in English and Setswana.  Must have excellent problem-solving skills and be able to research solutions to problems independently.  Must be a self-starter and able to initiate projects.  Must be able to multitask – especially answering phone calls while simultaneously doing computer work – and remember a wide range of guidance and regulations.  Must be detail-oriented and able to maintain accurate electronic files and records.  Must be completely comfortable using a wide range of computer applications and must be willing to learn and use new applications and adapt to changing on-line systems and find a wide variety of on-line reference materials quickly

 

5.         JOB KNOWLEDGE:    Thorough and regularly self-updating knowledge of the laws, regulations, and procedures dealing with immigration and citizenship issues and special consular services. Familiarity with the Foreign Affairs Manual (FAM) and Foreign Affairs Handbook (FAH), including 9 FAM, 7 FAM, 7 FAH, the Immigration and Nationality ACT (INA), and the Bureau of Consular Affairs’ website reference materials, including Standard Operating Procedures. Botswana immigration laws