Country Manager – Botswana

Introduction

Our client based in Botswana is looking for a Country Manager to manage the relevant branch, ensuring the achievement of sales and operational targets, and conformance to customer requirements, thereby contributing to the achievement of company objectives and customer satisfaction

Description

Education and Minimum Requirements:

  • Bachelor’s degree with five to eight years related experience and/or training; or equivalent combination of education and experience.
  • Valid Driver’s license
  • Valid passport and work permit
  • SAP Police Clearance
  • Matric

Competencies

  • Problem Solving
  • Technical Skills
  • Customer Service
  • Interpersonal Skills
  • Written Communication

Responsibilities

  • Identify, target and successfully tender on new projects and inquiries, ensuring correct pump selections for appropriate slurry applications, achieving strategic and financial objectives
  • Development and implementation of a successful after-market strategy ensuring profitable repeat-business from existing and new customer base
  • Effectively manage customer expectations and successfully negotiate commercial outcomes consistent with achievement of strategic and financial objectives
  • Identify and defend aggressively competitive threats against existing customer base
  • Critically analyse and respond to customer complaints, outlining appropriate initiatives to resolve issues successfully
  • Frequent travel to develop new and enhance existing customer relationships by providing value-adding services to customers on site
  • Development and achievement of an annual budget (in line with strategic plan) and monthly reporting on key result areas
  • Team involvement and enthusiastic contribution to improvement initiatives of the company
  • Mentoring and development of back-office technical support team
  • Establishment, development and control of new branch offices where sustainable business established
  • Weekly reports on activities undertaken, identifying opportunities, threats, issues and recommendations
  • Achieve budget and working capital targets
  • Manage branch resources, e.g. labour, spares etc
  • Maximise labour and profitability
  • Ensure adherence to all HSE and housekeeping requirements at the branch
  • Adhere to Duty of Care Policy at all times

 

 

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