CREDIT & COLLECTIONS OUTSOURCE LEAD

Orange invites candidates who wish to be part of a dynamic workforce to apply for the above mentioned position.
Reporting to the Credit & Collections Manager the incumbent will be responsible for collections related support for CRM by ensuring a smooth working relationship with collections outsourcer and performing quality assurance checks to ensure customer satisfaction and effectiveness of the outsourced teams.

The main duties include but are not limited to:

  • Preparation of files for outsourcing at specific time in dunning process; Customer responses due to demand letter sent within stipulated days.
  • Objective of reduction of old debt though vigorous follow ups with outsourcer, negotiate payments terms with debtors within reasonable limits and ensuring that agreed terms are strictly adhered to.
  • Ensuring quality of standards and process adherence of the outsourcer.
  • Revision / application of the contract with outsourcer
  • Effective reporting to monitor business KPIs for outsourcer vs. budget
  • Resolve related queries within set KPIs.
  • Provide information, drive debt collection strategy & principles to support agencies on debt collection.
  • Support attorneys with Power of Attorneys and customer information whenever required.
  • Allocate payments from agencies as an when required.
  • Cooperate with other related units of customer service to ensure good information flow in the department,
  • To undertake any other relevant duties as required meeting the departmental overall goals

Qualifications and experience

  • Degree in Accounting, Business related field or equivalent.
  • At least 3 years post qualification experience in Accounting environment, credit control and or debt collection

Skills and competencies

  • Supervisory skills
  • Developing and coaching skills
  • Good interpersonal skills
  • Time management skills
  • High customer and process orientation
  • Ability to deliver successfully under pressure
  • Highly analytical and organized
  • Good written and verbal communication skills
  • Fluency in languages – Local Language and English

Closing date and application instructions

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to: jobsbw.obw@orange.com The subject window on email should only contain the title of the position being applied for.
Closing date: 22nd July 2016.
Kindly note, that Orange Botswana shall only correspond to short-listed candidates.

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