Customer Service Agents

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Position Summary: This position handles all customer inquiries, requests and complaints received through different contact channels – voice, email, social media and live chat.

Minimum Education or Qualifications:

Minimum O ’Level, preferably with courses in customer service

Key Skills and Experience:

Experience in customer service and/or contact center and advantage

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana