General Manager (single or couple)

 

 

Location: Botswana

We are looking for a single or couple with strong Management skills to be based in Botswana. You will need to be strong in overall management including operations, R&M, kitchen and financial. If you are up for the challenge and have the required skills please send your latest CV together with a recent face photograph and 3 contactable references.

KEY OUTPUTS:

– Overall management for Expedition and Under Canvas, including operations, conservation, R&M, kitchen, financial
– Direct line management responsibility for the Expeditions and Under Canvas senior management team and indirectly for a team of staff
– Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
– Human resource management and staff development
– Infrastructure – development and maintenance of all infrastructure
– IT – maintenance IT
– Security – security, emergency response and fire control
– Healthcare reviewing healthcare facilities and evacuation arrangements
– Environmental health waste, sanitation, mosquito and pest control
– Logistics and procurement mainland based activities
– Third party contractors – control of building contractors and professional advisers
– Government liaison with local, regional and national Government and relevant stakeholders in conjunction with the Government RelationsManager. Compliance with local licensing, permits etc.
– Conservation management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements
– Sustainability responsible for ensuring sustainability targets are met and improved upon year on year
– Risk Assessment ensure lodge is risk assessment compliant
– Safari shop manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
– Lodge Marketing management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the andBeyond team are distributed and that Expeditions and Under Canvas maintains a strong presence in internal comms (Bateleur Mag, etc)
– Must be willing to travel to and from the various camps

 

HOSPITALITY
– Build upon the existing guest experience to create new ideas and to ensure the product remains
fresh and modern, whilst staying true to the history of the area this includes guest delights,
accommodation, food, staff, activities
– Building relationships with new and repeat guests
– Maintaining and reinforcing an environment where the &Beyond Golden Thread and Brand
Standards are continuously met and visible throughout the daily functioning of the property.
– Ensure lodge to do lists are actioned and completed (within budget)
– Oversight of ground handling operations
– Ensure ground handling guest experience is in line with andBeyond brand standards.
– Maximise efficiencies in procurement

KNOWLEDGE REQUIRED
– At least 3 – 5 years Management Experience in a 5-star boutique operation
– Hospitality and Service Training Experience

 

SKILLS REQUIRED:
– Energetic, proactive person with well-developed concept of the importance of providing a worldclass
guest experience, and the ability to provide that experience
– Passionate about sustainable tourism and conservation
– Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
– Unrelenting attention to detail and high standards
– Structured manager with experience of leading diverse teams
– Practical with some experience of maintenance
– Experience in mobile camping and safaris advantageous
– Open minded and able to think outside of the box
– The ability to motivate and inspire yourself and others
– Excellent interpersonal skills and communication
– Competent financial and IT skills
– Fluent in English essential. Other European languages are beneficial

TERMS AND CONDITIONS
– The role will be based at Expeditions and Under Canvas in Botswana
– Starting date – ASAP
– GM accommodation provided
– Salary and benefits BWP 25 000 negotiable
– Medical and travel allowance as per company policy

This is a permanent live-in position, based in Botswana.
We will consider both single and couple applications