Guest Relations Manager – Botswana

Based In Botswana

TITLE: Guest Relations Manager

LOCATION  : Botswana  –Safari Lodge

Duties :

·         Meet and greet all guests

·         Understand personal guest needs through interaction

·         Inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests

·         Transmit guest information to other lodges and get information from other lodges before guests arrival

·         Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget control and guest delight activities

·         Assist with room allocation and planning for future bookings well in advance

·         Read all day sheets thoroughly and plan for any special requests, requirements or occasions

·         Plan all tomorrow’s game viewing and transfer activities with the guides/trackers/mechanics, every day

·         Ensure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrival

·         Meet with maintenance team, and oversee all maintenance activities that day

·         Adhere to  the Company Policies and Procedures and Disciplinary procedures

·         Sound knowledge of all policies and procedures and labour relations law

·         Attend any departmental and finance meetings

·         Oversee stock takes

SKILLS REQUIRED:

·         Proven supervisory skills with experience in dealing with staff

·         Ability to co-ordinate day to day operations  3 – 5 years tourism/hospitality experience

Salary BWP 15000 to 17000