Guest Relations Officer – Majestic Five Hotel

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
RESPONSIBILITIES
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome messages.
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build relationship with customers

Experience
1. At least 2 years of experience within the hospitality industry

Key Competencies
• Communication skills
• Organisational skills
• Information system knowledge
• Guest focus
• Problem solving skills

Please forward your applications & CV to hr@majesticfive.co.bw or Private Bag 18, Palapye. Closing date 6th October 2017.

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