Lodge Manager (Bush Based)

Introduction

A fantastic opportunity is available for a suitably qualified and experienced Lodge Manager in Botswana. The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership to staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

Description

QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED:

  • Degree in hospitality management or equivalent
  • Proven working experience in the hospitality field for a minimum of 6 (six) years
  • Ability to work flexible hours
  • Outstanding communication skills
  • Service excellence (Desire to enhance Guest Experience)
  • Integrity
  • Problem solving
  • Empathy
  • Organisational Skills

Profile

BRIEF DESCRIPTION OF THE POSITION:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating.
  • Expect and react promptly to guests’ requirements and inquires.
  • Oversee and coordinate all arrivals and departures of all camp guests.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
  • Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
  • Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

 

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