OPERATIONS MANAGER

Overview of role

Reporting to the Fund Admin Director, the purpose of this role is to manage the implementation of benefits policies and procedures (Records, Data and Query Management, Claims Processing), adhere to legislation to deliver effective and efficient pension fund services to ensure member satisfaction.

Job description

  • Plans the operations of the Department; prepares and implements the annual budget for smooth management
  • Processes benefits claims for members who exit service according to Rules and Regulations
  • Ensures that accounts for active members and deferred pensioners are reconciled for proper financial management
  • Maintains a database for Fund members and update member data with monthly pension contributions and declared interim/final interest rates.
  • Builds and maintains relationship with key stakeholders for smooth administration of benefits
  • Manages staff for optimum performance and development in order to achieve set targets
  • Meeting demanding member expectations and keeping them informed of any changes
  • Work involves interacting with service providers such as the Regulator, Commissioner of Taxes and the actuary
  • Office automation and applying relevant systems.
  • Compliance with legislation
  • Motivating staff and promoting productivity
  • Resolution of queries and decision making

Requirements, Education and Experience

· Bachelors Degree in Business Administration, Public Administration or equivalent

· 5 years experience in a Pension Fund or relevant experience of which 3 should have been at Manager level

· Enterprise Risk Management

· Data Management

· Knowledge of a Fund Administration system

· Microsoft Office applications

· Presentation Skills

· Planning and Organisation

· Interpersonal effectiveness

· Analytical/problem solving ability

Closing date and application instructions

Please go to www.hrmc.co.bw to apply

Closing date: 25th March 2017