QA (Quality Assurance Officer)

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Position Summary: Monitors inbound and outbound calls, social media interactions, live chat and email responses and provides feedback to ensure consistency of quality and service excellence of operations to maintain client confidence and loyalty.
Minimum Education or Qualifications:

Degree in a business or related discipline.

Key Skills and Experience:

At least 2 years working experience in a call center and at least 1 year within the quality role with impeccable performance.

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana