SALES AGENTS AND CUSTOMER SERVICE AGENTS WANTED AT ONESOURCE CONSULTING

VACANCY AT ONESOURCE CONSULTING

1. SALES AGENTS

Role and responsibilities
• Make outbound calls potential customers to market/sell different products and services.
• Update the system regarding each call, initiate any tasks required, assist the customers promptly and give through their concerns.
• Resole customer issues and follow up on customers.
• Negotiate with difficult customers and still remain professional.
• Accept and perform extra duties as and when assigned.

Qualification and Experience
• BGCSE, with a pass in English and Certificate in Business Administration or Marketing and or any related field.
• COP Certificate will be an added advantage.
• A minimum of one (1) year experience working in telemarketing or call centre as well as experience in negotiation, collections, customer service, or sales.

Competencies
• Sales and Marketing skills.
• Professional demeanor to internal and external customers.
• Effective oral and written communication skills
• Basic knowledge of PCs and related software such as Excel and Word.

2. CUSTOMER SERVICE AGENTS

Roles and Responsibilities
• Provide professional and courteous customer service to improve business performance.
• Respond to customer inquiries concerning services, products, and billing information.
• Ensure customer satisfaction by providing assistance to customers in a pleasant and friendly manner.
• Manage and log all the customer calls.
• Maintain a broad knowledge of company products and services.
• Resolve customer concerns or queries.
• Handle unsatisfied customers in a polite and professional manner.
• Accept and perform extra duties as and when assigned.

Qualification and Experience
• BGCSE, with a pass in English and certificate in Business Administration or marketing and or any related field.
• Minimum of one (1) year experience working as a customer service agent.

Competencies
• Negotiation skills
• Communication skills
• Sales and marketing skills
• Be attentive to detail

SUBMISSION REQUIREMENTS
Suitable applicants are required to submit the following documents: Updated CV’s, Certified copies of Omang, Educational Certificates, Driver’s License and at least two recent reference letters.

Application to be addressed as follows:
Recruitment Manger
Onesource Pty Ltd
Private Bag BR97 Suite 21, Postnet
Broadhurst
Gaborone

Application should be and delivered to:
ALM Square – Plot 141, Unit 2 next to Game city shopping complex.

Email: onesourcerecruitment17@gmail.com or onesource37@gmail.com

Closing date: April 28 2017
Source: Daily News April 25, 2017