Serve as key customer contact to promote quality customer service and increase business within the branch location
Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service
Supervisor prior to customer contact; works with the Service Supervisor to
schedule shop job assignments.
Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain
charges to customers.
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
College or technical trade school or equivalent degree, or equivalent experience, required
Botswana-South-East-Gaborone-Botswana, Gaborone, DBU
Experienced – Professional / Office
Recruitment Job Type Office