Service Advisor – Gaborone- Cummings

Job Description 
Description

 

  • Serve as key customer contact to promote quality customer service and increase business within the branch location
  • Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
  • Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews
    diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Qualifications

 College or technical trade school or equivalent degree, or equivalent experience, required