Workshop Manager – Multotec (Pty) Ltd 

Employer: Multotec (Pty) Ltd

JOB PURPOSE

This position will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaises with internal and external key contacts to ensure work is delivered on time and to a quality standard

JOB FUNCTION

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations

Ensure supplies are ordered for each job and correct job numbers are used and time records   are correct

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the General Manager. Report on manpower overruns or shortfalls

Act as a Technical adviser on key projects and other areas of the business as requested

Co-ordinate resources(operational and human) schedules and activities to effectively manage jobs.

Assist with quoting, project management, materials purchasing and quality checks.

Provide oversight and check job estimates ,and ensure quality and safety standards are adhered to

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.

Work with apprentices and semi-skilled staff to role model appropriate technical skills

Provide yearly KPI’s on all workshop personnel to motivate the expected competency level and ensure human resources are informed of trends in performance

Promote a Health and Safety culture within the business by regular safety meetings and on-going training

Identify client’s needs and explain/demonstrate Multotec Botswana services to them, which may involve technical descriptions of products and the way they may be used

Work with the General Manager and Sales Manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate

Work with the General Manager and Sales Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action

Develop and implement systems to record, file and store information pertaining to client enquiries and jobs done for future references

Candidate Requirements

Engineering Trade Qualification preferably Fitter & Turner or Boilermaker or equivalent

CAD and Project Management experience would be advantageous

At least 10 years post apprentice experience

Required Skills
People Management
Business Acumen
Computer Literate
Quality Oriented
Safety Orientation
Technical/Professional Knowledge And Skill