Team leaders (Customer service)

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Position Summary: Manage the day to day planning, operations and problem solving of a team of agents to meet the required service level components and targets.

Minimum Education or Qualifications:

Bachelor’s Degree in a business related course

Key Skills and Experience:

At least 1 year team leader experience in a fast paced customer service environment

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana

Team leaders (Back office)

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office service

Position Summary: Manage the day to day planning, operations and problem solving of a team of agents to meet the required service level components and targets.
Minimum Education or Qualifications:

Bachelor’s Degree in a business related course

Key Skills and Experience:

At least 1 year team leader experience in a fast paced customer service environment

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana

QA (Quality Assurance Officer)

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Position Summary: Monitors inbound and outbound calls, social media interactions, live chat and email responses and provides feedback to ensure consistency of quality and service excellence of operations to maintain client confidence and loyalty.
Minimum Education or Qualifications:

Degree in a business or related discipline.

Key Skills and Experience:

At least 2 years working experience in a call center and at least 1 year within the quality role with impeccable performance.

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana

IT Support specialist

Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Job Summary: Provides single point of communication and coordination for IT management and resolution of any service issues across the company.
Minimum Education or Qualifications:

Degree in IT or related field

Key Skills and Experience:

At least 1 year experience of working in an IT support role

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to recruitment@directbpo.co.bw and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana