RECEPTIONIST

What does a Receptionist do?

As a Receptionist, you will be the first point of contact for our company.

• To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
• Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
• Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate Beauty Therapist and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email/WhatsApp
• Maintain office COVID-19 safety protocol by following safety procedures and controlling customer entry Sanitation and Data capturing.
• Order front office supplies and keep inventory of stock
• Issuing E-Gift vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills in English and Setswana
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude