Account Analyst-SME Banking-Maun Branch – Standard Bank

Job Purpose

Provide an efficient, cost-effective and technically proficient credit support service to SME Tier 1 market borrowers, with a strong focus on risk management and early identification of potential bad debts (in partnership with Credit modules and the Retail Credit Centre), thereby freeing the frontline to focus on fulfilling the needs of creditworthy customers. Understand and assess the risks associated with lending and maintain, monitor and assess the system of risk control. Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities

Customer service and efficiency

  • Renew customer limits      timeously.
  • Educate customers on the      referral report about appropriate account behaviour.
  • Adhere to the Code of Banking Practice in all interactions with customers and ensure that the terms and conditions of credit arrangements are understood and accepted


Legislative compliance

  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service      Act licence categories.
  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensure proper record keeping in      terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements


Lending support and risk management

  • Evaluate and manage the bank’s      risk when lending, in close co-operation with Credit modules and the      Retail Credit Centre.
  • Ensure that initial arrears      recovery procedures are followed.
  • Refer non-performing loans      (over laid-down limits) to Managed Accounts as soon as possible.
  • Early detection of potential      bad debts
  • Monitor daily excesses and      authority-sought requests to ensure that client facilities are managed      within the parameters set by Credit/ in conjunction with the Credit      Modules.
  • Complete Annual credit reviews      for the portfolio.
  • Accurately and efficiently      collating and checking securities documentation and mandates for banking      facilities.
  • Analysing business and      financial information e.g. balance sheets, financial statements and      management accounts, to prepare and motivate non-scored credit      applications in line with Credit requirements.
  • Prompt turnaround time of      applications, referrals and hand – overs.
  • Credit KRA met and number of      accounts in high-risk BRI reduced by proactive limitisation and credit      management
  • Accurate interest rates, review      dates, limits, reduction orders, customer records etc
  • Control of facility letters and      all correspondence to clients.
  • Monitoring of daily excesses      and authority sought’s to ensure that client facilities are managed within      the parameters set by Credit. Completes annual credit reviews for the      portfolio.
  • Action all credit-related      reports according to laid-down procedures
  • Ensure that all customer files      are up to date and easily accessible.



  • Mining customer portfolio data      to identify opportunities for additional facilities. Sales leads passed on      timeously
  • Explaining, promoting and      selling a range of standard SBSA product offerings that meet the financial      needs of small and medium enterprise customers. Cross-selling additional      value adding products & services to existing customers to assist them      in growing their businesses, selling also includes assisting Business      Bankers in the Branch with acquiring and opening new business accounts on      a face-to face basis
  • Identifying sales leads for      associate company stakeholders e.g. Vehicle and Asset Finance; Electronic      Banking; SBFC; SBIB etc.
  • Positive Internal Audit and      Compliance report findings (rated Satisfactory or above).
  • Satisfied, well-informed customers.

Preferred Qualification and Experience


  • 1st Degree in commercial degree or commercial qualification (CAIB) is an advantage.
  • COP Qualification



  • 3 – 4 Years branch banking experience, with exposure to frontline and sales support.

Knowledge/Technical Skills/Expertise



  • Good knowledge of general banking practices and procedures.
  • Good numerical skills and      financial acumen to analyse and evaluate financial statements and balance      sheets.
  • A thorough working knowledge of      standardised business banking products.
  • Good knowledge of Personal  Banking product offerings.
  • A basic knowledge/ awareness of  financial investment options, vehicle and asset finance and electronic      banking options for lead generation purposes.
  • A basic knowledge of competitor offerings.
  • A sound working knowledge and understanding of Credit principles and practices, including an      understanding of credit application, securities and balance sheet      requirements, as well as a good knowledge of behavioural scoring.
  • A good working knowledge of the BDS system and screens to capture and access customer account information.
  • A basic knowledge and      understanding of the Companies and Intellectual Properties Registration      Act (CIPRO) for correct documentation/ mandate preparation purposes.
  • Managing Local Market (MLM) sales principles and practices to manage and optimise portfolio retention and growth.
  • Knowledge of how to use the Group Reference Guide to access/ look up relevant information.