Job description

  • Ensuring that clients are handled in a professional manner and the information provided is correct
  • Proactive marketing of the Company’s products and services to existing and new clients in order to meet set objectives, particularly growing customer base and business relationships through internal and external marketing programs
  • Effective administrative management of the credit function in compliance with the Company’s credit policy and procedures as well as guidelines set by Non-Bank Financial Institutions Regulatory Authority (“NBFIRA”)
  • Effective and efficient administration and management of collateral in compliance with the Company’s rules and regulations in order credit and regulatory risk
  • Ensure efficient management of the frontline service area and back office support areas
  • Providing excellent customer service through the direct frontline and switchboard operations
  • Ensuring the right people are deployed to the right positions in order to enhance operational efficiencies
  • Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise is available to perform the respective assignments
  • Abide by and uphold the Company’s Code of Conduct on professionalism, commitment, reliability, confidentiality, brand loyalty and personal conduct in public
  • Perform pre-audits to identify and mitigate operational risk and ensure ongoing adherence with compliance procedures
  • Supervise, coach and develop staff regarding service expectations, policies, procedures, products, systems and credit transactions; and
  • Any other technical, administrative and general work that may be assigned by the board


  • A degree in accounting, banking, finance, economics, business administration and any other with a major in banking and finance
  • Minimum of 3 years of experience as branch manager or senior manager of micro lending and or banking environment with a bias in credit (personal loans and advances)

Knowledge & Skills

  • Strong communication, analytical, problem solving and decision making skills to effectively uncover and resolve complex customer and employee issues
  • Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
  • Strong supervisory and leadership skills required to manage, motivate and develop branch employees required
  • Proven success in customer service and development of strong customer relationships
  • Ability to work in a fast paced environment and under pressure
  • Detail oriented, strong organisational skills and a high degree of accuracy
  • Self-starter, ability to work independently; and
  • Competence with computers, telephones and other office machinery

Company profile

Abercorn is a duly licensed micro lender domiciled in Gaborone, Botswana. It is a subsidiary of an offshore investment holding company. The Company offers personal loans to individuals with determinable and sustainable income for different but personal reasons based on a unique credit model. Although based in Gaborone, Abercorn has a countrywide reach.

Closing date and application instructions

To apply, click on the APPLY