Casino Tables Manager – Gaborone

 

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

  • Manage day to day operations of Table Games per shift in accordance with standard operational procedures as approved by the Casino Control Board of Botswana
  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
  • Work closely with the Management to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
  • Promote customer relations: handle customer complaints, deliver comp. service recovery, etc.
  • Drive improved results through team embers development and training programs.
  • Hire, train and develop employees to which include coaching, mentoring and appropriate performance management.
  • Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction.
  • Provide visible leadership in gaming operation areas.
  • Responsible for the overall integrity of daily operations.
  • Conduct individual or group pre-shift meetings with team members and provide daily feedback.
  • Address and manage complaints or concerns from team members.
  • Effectively use, administer and manage rewards and recognition for front line team members.
  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
  • Develop, maintain and manage training programs.
  • Handle customer complaints and support all customer service programs.
  • Understand and adhere to regulatory, department and company policies and procedures.
  • Make determinations regarding types of materials, supplies, or tools to be used.
  • Effectively manage departmental expenses.
  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
  • Protect and preserve assets of the company.
  • Meet grooming and appearance requirements.
  • Must adhere to regulatory, department and company policies.
  • Perform all job duties in a safe and responsible manner.
  • Perform other job related and compatible duties as assigned

Qualifications

  • At least five (5) years’ experience in tables management
  • Computer literate in Excel and MS Word
  • Knowledge of all Tables related reports
  • Customer service focus
  • Strategic thinker and planner
  • Strong interpersonal and communication skills

 

 

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