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European Travel Translator Tour Operator – Maun

We are looking for an experienced reservations consultant for its vibrant and busy reservations department based in Maun, Botswana. The person will need to speak a European language in order to service the agents within that market. The person will work with travel agents from around the world, handling requests for travel, putting together itineraries and quotes that meet travelers’ needs, ensuring that the liaison with suppliers for bookings and all related administration work takes place. There is also some meet and greeting of travelers that takes place.

All of this work will be done in the client’s language, so the job incumbent needs to be highly experienced in using this language in a business context.  The person will have an administrator working with them handling the supplier liaison and related administrative work. They will be responsible for delegating work, monitoring performance and developing this staff member.

 

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The requirements of the post are: 

·         Work experience in speaking and writing English in a business and tourism context

·         Work experience in speaking and writing a European language. The job incumbent will need certification to demonstrate an ability to speak and write at these levels e.g. completed high school with one of these languages as a subject, done a tertiary course, done at University etc.

·         Diploma or Degree in Tourism, Hospitality, Business or related with a tourism focus

·         At least 5 years work experience.

 

·         Work experience needs to include working in remote tourism in Southern Africa, selling safaris, including in Botswana.

·         Work experience needs to include either having done reservations consulting (consulting with travelers or agents wishing to travel to Botswana, putting itineraries and quotes together, liaising with suppliers for bookings and related administration)

·         Work experience where they have had to demonstrate high level administration and organizational skills, working under pressure, coping with volume of work and working to tight deadlines.

·         Work experience in delegating work to a more junior person, monitoring their performance and providing support and mentoring to them.

 

·         Thorough understanding of international travelers, their needs and cultural expectations of foreign travel as well as personal international travel exposure, having travelled internationally as a tourist learning about the needs and expectations of travelers.

·         Highly professional including being well presented and well spoken.

·         Strong numerical skills.

·         Computer literacy, using Outlook, Excel, and other database technology e.g. reservations systems. The person must have an ability to quickly learn and master TourPlan reservations system

·         Driver’s license.

·         Must be willing to be based in Maun.

 

Assistance with relocation for Ex-Pats: payment of residence and work permits with full support in getting permits; Payment of reasonable costs of transport to Maun; Accommodation provided in company house for up to two months; Provision of company vehicle for transportation to and from work, while resident in company house.

 

View tenders on tendersbotswana.co.bw







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