Hospitality Vacancies in Botswana

A three star hotel is currently looking for experienced and energetic key staff

1. LODGE MANAGER/OPERATIONS MANAGER
Requirements
• At least 3-4 years management experience in a 3 or 4 star lodge or ready to take up the role of a general manager
• Experience in dealing with high end clientele and an excellent understanding of high end hotel stand-ards and services
• Exceptional personal skills with both guests and staff
• Strong leadership and organizational skills
• Should have strong practical hotel operational skills, this should include knowledge on general maintenance, front office, housekeeping, guest services and lodge logistics
• Good administration skills
• Experience in successful training and mentoring of staff

 

2. FRONT OFFICE MANAGER
Main purpose of the job
• The incumbent will report directly to the general manager and will be responsible for ensuring that the front office team members provide a professional and friendly service to all our guests
• Ensuring that procedures are followed by all team members
• Training and managing front office team to ensure that the team follows service standards and procedures
• Education, Experience & Competences
• Diploma or degree in hospitality
• 3-4 years or more in a managerial position at a front desk
• Customer service and good interpersonal skills
• Driver licence

 

 

3. GUEST RELATIONS EXECUTIVE
Responsibilities
• Offer assistance with certain tasks, e.g confirming travel arrangements
• Review arrival list to welcome guests
• Attend to special guests (VIPs) at all times and be responsible for all enquries
• Help prepare welcome messages
• Provide information about amenities, turn down service
• Anticipate guest needs and building strong relations with guests

 

Experience
• At least two years experience or more plus diploma or degree in hospitality

Key competencies
• Excellent communication skills
• Organisational skills
• Information system knowledge
• Guest focus
• Problem solving

 

Interested candidates can send applications to
P.O Box 4601
Gaborone
or email sandraaustine@yahoo.com not later than December 22, 2017.