Reports to: CEO
Job Summary
The Branch Manager (BM) manages, monitors, and supervises all aspects of Branch Operations focusing in three main areas:
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- Supervising and supporting Branch staff in all transactions, client relations and efficient use of resources (including assets)
- Ensuring that AMB policies and procedures are fully complied with and
- Implementing the Operations Plan and the corresponding activity planning
Core competencies required for the position.
- Analytical skills and problem solving by focusing on analysis and trends.
- Ability to manage resources efficiently (human resources as well as physical assets)
- Responsibility for compliance with policies and procedures, ability to comply himself/herself as well as to enforce it in other staff members to achieve increased efficiency.
- Good leadership, communication, supervision, training/coaching skills,
- Good written and spoken English and good computing skills.
- Good understanding of the microfinance industry at the local level is an advantage.
- Police Clearance Certificate will be required upon being offered the job.
Major Accountabilities:
Overall management of branch operations and problem solving as required. This includes, but is not limited to:
- Developing and Implementation / Execution of Operations Plans and Compliance with Operations Policy
1.1. Developing of branch operations plans. This includes operations targets and resource allocation.
1.2. Implementation of the Operations Plan on the revenue side, making sure growth takes place according to projections (or exceeding them)
1.3. Implementation of the Operations Plan of the cost side, making sure the budget is complied with/followed and that cost reduction-strategies are applied.
1.4. Monitoring and guaranteeing that all branch staff fully comply with AMB policies (Finance, IT, HR) in general and particularly with Operations Policies procedures.
- Planning and Forecasting
2.1. Enforcing effective distribution of operating areas to guarantee efficiency and appropriate workloads for Client Officers (COs).
2.2. Weekly accurate forecasting of collections, pipeline of maturing Cooperative groups, arrears forecasting, disbursements (top-ups, repeat Cooperatives groups, new Cooperatives groups) and corresponding cash planning at branch level.
2.3. Coordination of the activity planner at branch level, assessing efficient caseloads/workloads for COs and ensuring that all necessary activities are covered within the weekly plans.
2.4. Identifying geographic areas for growth and areas where improvements in cost/efficiency are possible in the short or medium term.
- Monitoring and Supervision (Branch, Cooperatives groups and Client level).
3.1. Monitor actual activity for COs his/her own on daily and weekly basis and its deviation against the activity planner.
3.2. Cash flow revisions to be able to assess quality of new portfolio and performance of COs (weekly).
3.3. Arrears management: daily late repayment and arrears reports review, assessment, and weekly planning of arrears collection to guarantee efficient use of resources.
3.4. Regular client monitoring in the field (covering 5 Cooperatives groups per month), following-up on complaints.
3.5. Attending Cooperatives Groups Meetings and other surprise visits to Cooperatives groups.
- Asset Management and Financial and Admin Management of the Branch
4.1. Oversight, repairs, maintenance, inventory checks of all assets required to perform duties (motorbikes, computers, etc)
4.2. Daily finance/admin management: transfers, petty Cash and payment approval, filling supervision
4.3. Periodic finance management (e.g. next month’s branch purchases requisition, etc)
- Human Resource management
5.1. Periodic performance appraisals for all staff members, incentive appraisal, recruitment of new staff,
5.2. Documenting lateness and leave (sick leave, other leave, etc)
5.3. Managing leave at the branch level (through weekly planners) to guarantee that eventualities are planned well in advance and do not negatively affect work quality and work volume,
5.4. Maintaining open communication channels with all branch staff and acting upon complains as/when necessary.
- Communications and Coaching
6.1. Monthly, weekly, and daily morning briefings with all staff, COs (as appropriate) – including sharing with COs the analysis of the monthly portfolio performance with COs.
6.2. Weekly training / communicating with COs the latest changes in policies, updating forms/formats, showing how to run electronic uploads etc. as well as train/advise/mentor staff to implement these compliance changes in their work routine.
6.3. Encourage team building, efficiency, and motivation among staff.
- Head Office Reporting
7.1. Portfolio Performance Report (weekly and monthly), including trend analysis assessment.
7.4. Any other report, analysis of documentation as required by CEO.
- Representing AMB at the branch level,
8.1. Managing information queries, sharing with parties as appropriate, keeping good relations and regularly visiting government departments, courts, other national or local institutions in the district as needed.
8.2. Keeping informed and complying with external/governmental policies and regulations
6.6. Maintain good relationships within the team and with all players in the working area (local authorities, government institutions, other MFIs/NGOs, clients, and communities).
Qualifications & Experience
- Diploma in Business Finance, Economics, or related field.
- At least two years of management experience, preferably in microfinance, development, co-operatives, banking, or related field.
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
How To Apply
Candidates who meet the above criteria can EMAIL through their applications to [email protected]
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