Job Expired
purpose
The primary focus of the position is to provide telephonic communication with FNB client base across Segments and product houses providing accurate product information on enquiries, end to end execution of requests, cross selling of solutions based on customers angst all aligned to standards protocols, policies and procedures.
experience and qualifications
- Diploma in business related field, COP long term and short term.
- At least 2 years’ bank related or contact centre related experience.
- Product knowledge.
- Use and understanding of core banking system Hogan and related systems.
responsibilities
- Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Resolve Queries within the agreed TAT.
- Identification of training needs and adherence to training calendar.
- Listen attentively and present information in a clear and appropriate manner.
- Ensuring efficiency in terms of answering the telephone.
- Efficiency in planning administration services.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
CLICK HERE TO APPLY ONLINE
- This job has expired!
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