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Collections Team Leader D – FNB Botswana Centralised Collections 150 views

Job Expired
Collections Team Leader D – IRC183431  at Botswana, Gaborone, Botswana in FNB Botswana Centralised Collections
Ends 23 Feb 2020


Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.


  • Minimum qualification : Grade 12.
  • Preferred Qualification : NQF5 banking diploma (advantage).
  • Experience : 2-3 years collections experience.


  • Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries.
  • Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors.
  • Leading, coaching and developing teams.
  • Ensure performance targets are met.
  • Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables.
  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives.
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
  • Comply with governance in terms of legislative and audit requirements.
  • Maximise productivity through optimal utilisation of available resources (including human resources) for the Collection Department of the Ban.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints.
  • Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies.
  • Manage own development to increase own competencies.




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