Job Expired

Complaints Resolution Representative – IRC218363

at Botswana, Gaborone, Botswana in FNB Botswana Client Services
Ends 19 Apr 2022

PURPOSE

To provide customers with excellent service by ensuring that they are served promptly understanding their needs and processing their requests. Build and maintain strong relationships with internal and external stakeholders.

EXPERIENCE AND QUALIFICATIONS

Minimum qualification : Degree in Business or Administration
Preferred qualification : Degree in Business or Administration

RESPONSIBILITIES

WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE

Identify and escalate potential risks which may lead to increased costs
Identify process improvements in order to save costs
Sustained presence in the CARE system and application of time ensuring items logged are allocated to the appropriate businesses for resolution
Monitoring of the various business trays and conducting follow ups with tray owners towards progressing queries/ complaints logged with the bank
Setting up of new users on the system using details required
Training new system users using material developed
Troubleshooting for the various functions to ensure continuity
Conducting follow up calls with customers whose complaints have been closed, to ensure full and appropriate actions on resolving client matters, thus ensuring resolution relevance and client satisfaction.
Scanning system records monthly to determine aging complaints and facilitating for closure with the relevant business units
Consults business leadership and service resources regarding established areas of client discontent, being to bring to the attention of the business key issues for address