Job Title: Contact Centre Head C
Location: Gaborone,BW
Organization Name: FNB Botswana Call Centre
About Us
Purpose
To shape the future of a contact Centre operation through a team that is committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live Chat, Video, Social, Correspondence.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Job Requirements
· Business Profitability Growth.
· Budget Control.
· Provision of Product and Service Expertise.
· Service Models.
· Query Resolution Management.
· Maximise cross sell opportunities.
· Partnership Management.
· Corporate Governance Control.
· Service Strategy.
· Call Centre Efficiency.
· Manage Strategic Projects.
· Business Development Trend Analysis.
· Reporting.
· People Management.
· People Strategy.
· Personal Development.
Additional Requirements
Qualifications and Experience
· Bachelor’s Degree in Business or equivalent.
· Management Development Programme.
· Master’s Degree in Business or equivalent.
· Management Development Programme (USB).
· At least 3-5 years Banking experience.
CLICK HERE TO APPLY ONLINE
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Job Location
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