CUSTOMER SERVICE CONSULTANT – Bolux Group

CUSTOMER SERVICE CONSULTANT

Reporting to the Customer Service Lead, you shall have a responsibility to ensure that customer orders are received, processed, and delivered efficiently as per specifications.

Your principal responsibilities shall include the following:

• Administer all customer orders, provide appropriate discussion with customers for various products and services displaying knowledge of both and further receiving and capturing orders from customers.
• Address all customer issues and resolve all complaints effectively.
• Attend to all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Confirm all pricing on orders.
• Invoice all cash sales on site – Chop & bran, all domestic credit sales as well as export sales on site and ensuring that correct documentation is used     for cross-border purposes.
• Liaise with customers to ensure that deliveries are fulfilled as per order and order fill report to avoid unnecessary returns and credit notes.
• Minimise pricing claims by ensuring correct pricing on all orders and invoicing.
• Liaise with Debtors Department on status of customer accounts before dispatch of loads.
• File and archive documentation in line with company statutory and internal requirements.
• Maintain a desired level of customer satisfaction to enhance sales activities.
• Compile any reports needed by Customer Service Lead and/or Customer Service Manager.
• Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
• Participate actively in the implementation of ISO and Kaizen programs to contribute to company compliance with health, Safety, and environmental

EXPERIENCE, KNOWLEDGE & QUALIFICATIONS

The ideal candidate should have a Bachelor’s degree in Sales & Marketing. Three (3) years post qualification experience. Knowledge of SAGE/ACCPAC is crucial. Proficiency in Microsoft applications: word, excel, power point and outlook is key. Own car and valid driver’s license will be an added advantage.

The candidate must also have:

• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Ability to work under pressure
• Good organization skills.
• Analytic skills