Customer Service Representative – Orinoco Call Centre

Vacancy Advertisement

Orinoco Call Centre is a citizen -owned private company providing outsourced call centre services both inbound and outbound. The company is looking for suitable qualified, self disciplined, experienced and self driven professionals for the following vacant position tenable in Gaborone

Customer Service Representative

Main Purpose of the Job

Reporting to the Team leader. The Customer Service Representative is responsible for the provision of a telephonic service for customers to obtain information and documentation regarding products/services.

Key Performance areas

• Customer  service management
• Team-work
• Service development
• Contact centre service support
• Continuous improvement and achievement

Qualifications and Relevant Experience

• Certificate in business process outsourcing /contact centre

• Experience in  a call centre environment or front line skills in a call centre environment.
• Minimum of 1 year experience

Key Competencies and Skills

• Customer service skills
• Strong communication skills-verbal and written
• Listening skills
• Multitasking skills
• Team player
• Computer skills