Data Services Helpdesk Technician wanted at Orange Botswana

OVERVIEW

THE MAIN DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide telephonic support for all the common end user Internet-aware applications as experienced by customers.
• Troubleshooting and diagnosis of in warranty hardware and software related problems on PC’s and mobile handsets.
• Test and evaluate computer hardware, software and/or systems (networks).
• Provide second level support to all front liners.
• Provide quality diagnosis of faults and speedy resolution at customer sites.
• Provide value added services related internet services to clients.
• Daily reporting to the Data Services Helpdesk Lead.
• Meet the required departmental targets and objectives.
• Prepare reports on Data Services faults and resolution.
• Achieve optimal turnaround time on fault resolution.

KNOWLEDGE AND SKILLS:

• Computer Literate
• Driver’s license
• Fluent in English & Setswana.
• Good written & verbal communication skills.
• Conflict and Problem solving skills.
• Time management skills.
• Network Management & LAN Administration
• Ability to work under pressure.
• Business Orientated
• Customer Orientated.
• Organisational Skills
• Proficient in operating Microsoft Office Suite
• Knowledge of Linux Operation system and Apple products is an added advantage.

QUALIFICATIONS AND EXPERIENCE:

• Degree in Information Technology or any computer related fields.
• 1 year experience in a telecommunications environment or Internet Service Provider.