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Frontline Supervisor – Botswana, Airport Junction 107 views


Introduction

Dis-Chem Pharmacies require a Frontline Supervisor for their Botswana store, to support customer service at point of sale to ensure a world class shopping experience. Function as an effective link between management and cashiers. Supervise day-to-day operations of Dis-Chem Cashiers ensuring the smooth running of the till points in accordance with Dis-Chem Policies and Procedures.

Description

Job Description:

  • Adhere to Dis-Chem Customer Service policies and procedures.
  • Report all customer compliments and complaints to management.
  • All customer queries must be followed through in time.
  • Ensure that the queues flowing to the point of sale moves continuously.
  • Carry out and manage the Dis-Chem 5 star communication principles.
  • Give attention to the manner in which customers respond to the cashiers and act accordingly
  • Manage the short sand overs at the point of sale, including the floats.
  • Ensure that there are no discrepancies at point of sale.
  • Perform daily reconciliation of tender types as per Cash Up regulations.
  • Authorise line voids, tender ups and price overrides.
  • Manage refund and return transactions according to Dis-Chem operating procedures.
  • Transact all purchases -receive and processes all payments such as cash, cards, vouchers, coupons and other payments accepted by Dis-Chem
  • Ensure cashiers make frequent cash drops as per Dis-Chem standard operating procedures.
  • Maintain accurate document control by verifying the following
    • Drop registers.
    • Document verification.
    • Customer documentation.
    • Correct handling of the floats as per our standard and operating procedures.
    • All other documentation related to till operations
  • Monitor and take appropriate action to minimise risk and ensure the safety of cashiers, other staff members and customers.
  • Adhere to Dis-Chem cashier security policies and procedures and ensure that all cashiers follow it.
  • Ensure that back shopping and returned goods are handled correctly.
  • Ensure that all out going stock/items and scripts are scanned.
  • Be alert, recognise and report suspicious behaviour to management.
  • Correctly follow the cash handling procedure as per Dis-Chem standard operating procedures
  • Train and assist new cashiers entering the organisation.
  • Manage the Behaviour of cashiers ensuring that it is appropriate for work.
  • Maintain and establish work schedules for all subordinates.
  • Ensure that your colleagues and customers are not exposed to any risks.
  • Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy.
  • Adhere to Dis-Chem Policies and Standard Operating Procedures.
  • Adhere to Health and Safety rules and regulations.
  • Adhere to the Dis-Chem uniform and personal appearance policy

Competencies:




Essential: 

  • Cashier operational knowledge and retail operations
  • Understanding of basic customer service.
  • Dis-Chem Supervisory principles, practices and methods
  • Able to give and follow through with instructions
  • Lead by example
  • Working with planograms
  • Strong command of the English language
  • Effective engagement with customers, management, staff, head office and representatives
  • Provide constant feedback to Store Admin Manager
  • Time Management

Advantageous:

  • Dis-Chem Systems knowledge
  • Bilingual
  • Customer Service Background

Special conditions of employment:

  • Willing and able to work retail hours
  • Valid driver’s license and own reliable transport
  • Botswana citizen
  • Clear credit and criminal records

Remuneration and benefits:

  • Market-related salary
  • Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of people with Disabilities.

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOU APPLICATION WILL NOT BE COMPLETE

Profile

Essential:

  • Botswana citizen
  • Completed O levels
  • A Minimum of 2 years cashier related work experience of which 6 months should be shadowing a cashier supervisor
  • Computer literate – MS Office
  • Willing and able to work retail hours

Advantageous:

  • A certificate in Computer Literacy.
  • 3 Years work experience, with 1 year supervisory experience

 

CLICK HERE TO APPLY ONLINE

 



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