ICT Consultants (Pty) Ltd has been providing consultancy services in the ICT Sector for the past twenty- two (22) years in the Botswana and SADC Region. We have a requirement for the following position for a suitably qualified and experienced individual:
IT Officer
Providing second line problem resolution service for platforms, systems, and computer operations as appropriate, making recommendations or proposals for efficient information sharing/ management. To provide technical project input as assigned by project leads.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
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Expertise and skills requirements The consultant should have the following minimum qualifications and skills:
- Diploma / Degree in Information and Communication Technology or Business Area with IT Experience. Professional Certificates will be an added advantage.
- 3-5 years of experience working in similar role.
Roles And responsibilities
- Installing, configuring, and supporting applications, operating systems, and network platforms, investigating, and resolving problems, making modifications, developing work-around, manipulating data or reconfiguring systems to meet the client/ business specifications.
- Interfacing with users and service providers, including external equipment and software suppliers where applicable.
- Responding to escalated requests for support (prioritizing as appropriate), investigating problems and developing remedial plans
to resolve problems within acceptable time parameters, further escalating problems as appropriate to enhance timeous resolution.
- Providing information on updates, known errors, changes in network/system availability, new facilities.
- Ensuring that knowledge underpinning commercial systems application/service delivery is documented, managed, and maintained.
- Providing an integrated information management, technology, and business support service to clients, supporting agreed IT service levels by monitoring, planning, and controlling contracts and service level agreements with third parties.
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS:
Location of work
Based in Gaborone but with frequent trips to Jwaneng and Orapa
Contract duration
Three (3) years with the option for a year's extension at the client's discretion.
Applications:
Interested candidates who meet the minimum requirements should submit their applications, detailed CV and certified copies of the academic certificates to [email protected].
Closing Date: 23rd September 2022
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