IT SUPPORT OFFICER – Chartered Insurance Brokers (CIB)

Chartered Insurance Brokers (CIB) would like to invite suitable qualified innovative, results oriented and self-driven individuals to apply for the following position.

IT SUPPORT OFFICER (tenable in Gaborone)

Job Summary:

The IT Support Officer would drive and support the usage of technology – hardware, software, and networks – within the organization. The Officer is expected to develop and implement IT standards and policies and provide support for IT infrastructure using industry best practices to meet the evolving needs of the organization and ensure continuous business operation. The IT Officer would also have to do regular health checks on business support systems and maintain them. In line with emerging global needs the Officer would also be responsible for securing business systems, data, and network. The Officer will also be responsible for the management of IT projects supporting the organisation’s strategic objectives.

Key Activities.

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Install and integrate new server hardware and applications
• Keep an eye out for needed updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on server system administration

Minimum Requirements:

• Degree in Information Technology, Computer Science or a related discipline; professional
• certification (e.g. Microsoft Certified Systems Administrator (MCSA)) will be added advantage.
• Proven experience as a System Administrator, Network Administrator or similar role
• Minimum of three years working experience in a similar position, with good communication, reporting and people skills.
• Experience working in a helpdesk support environment – ITIL certification will be an added advantage.
• Experience in working with Microsoft Azure, Office 365 and Dynamics 365 – Certification in any will be an added advantage.
• Excellent communication skills
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking Certification in project management will be an added advantage.

Candidates who meet the above requirements need to apply enclosing a current curriculum vitae and certified copies of qualifications. ONLY shortlisted candidates will be contacted.

Closing Date: 17/02/23