KEY ACCOUNT MANAGER (RE-ADVERTISEMENT) – JWANENG – Barloworld Equipment Botswana

Barloworld Equipment Botswana is a wholly owned subsidiary of Barloworld Equipment Southern Africa, it is the sole dealership of Caterpillar earthmoving equipment in Southern Africa. Barloworld Equipment invites suitable candidates for the following positions: Key Account Manager and Parts Manager

KEY ACCOUNT MANAGER (RE-ADVERTISEMENT) – JWANENG

Outputs

• Developing a thorough understanding of key client needs, requirements and prepare customized solutions.
• Negotiating contracts with key client and meeting established deadlines for the fulfilment of the client’s long-term goal.
• Effective management of safety, health, environment and quality risks.
• Grow the company’s revenue by ensuring that key client is satisfied with the services provided and identifying new business opportunities.
• Attending all client’s meetings, conventions and training workshops as and when required.
• Developing and sustaining a solid relationship with key client.
• Addressing and resolving all key client’s complaints.
• Acting as the main point of contact between key client and internal team.
• Effective business development, customer relationship management and problem resolution
• Compiling reports on account progress, goals and forecasts for account teams and stakeholders.

Requirements

• Bachelor of Engineering (Mechanical /Mining), Post Graduate qualification (e.g. MBA) will be an added advantage
• Operational and Leadership experience of 8 to 10 years
• Experience in associated industries (Mining/Construction)
• Business development skills and knowledge
• Sound business and financial acumen
• Strong negotiation and leadership skills
• Excellent communication skills
• Knowledge of earthmoving equipment and industry
• A track record in leading and managing people in a team based and participative environment.
• Experience in managing a service operation would be advantageous
• Proficient in all Microsoft Office applications & CRM software

Opening Date: 26th October 2022 Closing Date: 8th November 2022

PARTS MANAGER – GABORONE

Outputs

• To manage the Parts team that conducts the processes for all parts operations and deliver on all parts needs and expectations within the region.
• Manage the effectiveness of the parts operations.
• Ensure good corporate governance compliance
• Monitor trend analysis of lead times and back orders and ensures corrective action is taken on deviation of standard.
• Preparing, forwarding and discussing parts KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements)
• Liaising with and delighting customers always.

Requirements

• Industrial Engineering or National Diploma (Industrial Engineering)
• 8-10 years’ parts work experience
• Business development skills knowledge
• Track record leading people in a team-based / participative environment
• Experience in managing a parts operation is pre-requisite
• Business and financial acumen
• The ability to make sound judgement calls is critical
• SAP knowledge will be an added advantage
• People management skills

Opening Date: 26th October 2022 Closing Date: 2nd November 2022