Kiosk Agents x4 – Alpha Direct

Hiring 4 Kiosk Agents

Inside sales agents help generate new business by contacting potential customers and selling insurance. They also explain various insurance policies and help clients choose plans that suit them.

Minimum requirements
• A certificate of proficiency (COP) in short term insurance from the insurance institute of

South Africa or equivalent.

• One years’ experience in sales or client services environment preferred.
• At least 1 years’ experience selling short term insurance product in business market.
• Excellent communication interpersonal negotiation skills.
• Call centre experience in sales environments.
• Analytical skills to understand complex coverage details and underwriting guidelines.
• Pc knowledge- word and excel an added advantage.

Competencies and Skills Required

• Ability to work in a paperless environment, with software and scanning equipment.
• Good Oral & Written communication skills
• Good Analytical & Organisational skills
• Strong Customer focus

Summary of Roles and Responsibilities

• Handle and manage customer inbound calls.
• Answer customer inquiries regarding products of services.
• Maintain a database of customer calls, their needs and requirement.
• Conduct market research and field survey for clients’ products and services.
• Prepare sale reports
• Develop and maintain business relationships with policyholders.
• Counsel and advice prospects and policyholders on matters of protection and coverage.

Available Locations:

• Letlhakane X1
• Lobatse X1
• Phakalane X1
• Maun X1