Manager Customer Service & Supply – Botswana Power Corporation

​​​​To manage all regional customer interface related services and product development, distribution network and supply (network assets) business of the Corporation to ensure the provision of best-in-the-region electricity supply while achieving financial and operational targets.

The incumbent will coordinate customer service activities; maintain the computer database in consultation with the accounts operation department; consolidate information regarding the economic climate and sales/demand outlook; prepare the Annual Regional Sales budget; coordinate customer satisfaction surveys; a major focus of the incumbent’s role will be to continuously and actively seek to improve all processes and activities pertaining to the delivery of customer connections (satisfaction) and electricity supply, as well as​ the management of the distribution network assets.