Manager, High Net Worth Clients – Standard Bank Group

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement, enable, scale, entrench, engage and commercialise the HNW client value proposition/s and life journeys in country in collaboration with other Segments, digital and eCommerce, Engineering and country stakeholders through the client engagement platforms.

Minimum Qualification:

• Degree in Business Commerce or related field
• Certificate of Proficiency: Long & Short Term

Experience: 3-5 years

• Experience in the design and delivery of client propositions across client segments.
• Relationship management and digital proposition experience dealing specifically with high net worth clients (e.g., tax, trusts, investments, deal structuring, etc.).
• Experience in leading, integrating and delivering solutions through multi-disciplinary teams.
• Understanding of digital, open banking and platform integration into the HNW segment.

 

 

Key Responsibilities:

• Make client level pricing and risk decisions within framework and apply joint decision making on goals and objectives for multi-functional squads within Client Coverage.
• Lead and execute the HNW client value proposition, related toolbox(es) and client journeys in country and customises accordingly.
• Track and report on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Implement the client value proposition in country with approved customisations.
• Drive and entrench a consistent client experience through all engagement platforms.
• Stay abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
• Accountable for the achievement of the segment financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with CHNW Clients requirements and in close collaboration with country, other segments heads and Client Solutions.
• Ensure that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions.
• Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
• Develop appropriate recovery and resolution plans to protect the segment from any untoward event.
• Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.

Competencies:

• Developing Strategies
• Generating Ideas
• Empowering Individuals
• Embracing Change
• Making Decisions
• Taking Action
• Economic Capital Management
• Financial Acumen
• Product and Services Knowledge
• Customer Understanding ( Consumer Banking)