De Beers Group has exciting opportunities within Diamond Trading.
OPERATIONS MANAGER – ALPHA FULFILMENT CENTRE
Job Description
The Operations Manager’s core responsibilities are to provide end to end management of new product fulfilment, of both physical and digital products and services across product demand and product intake, product process and product delivery including day to day availability for testing and production.
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The work of this role includes the following
TECHNICAL STANDARDS
- Use BI and Analytics tools to implement, maintain and improve reporting of non-standard products and adhoc project workstreams
- Oversee and supervise high technical level departmental processes by ensuring that goods are delivered as per the agreed schedule and quality standards.
- Manage the cyclical departmental reconciliation of non-standard stocks.
- Prepare the expected Bespoke, Pilot(s) and Non-Standard goods sight plan for review and sign off.
- Prepare product and pricing data to support client Bespoke Box creation
- Supports the Operation Manager with assessments and analyses of customer requests, paying attention to impact to the business while deriving the best value for both the business and clients
- Liaising with relevant teams to supply the necessary data for the provision of Bespoke, Pilot(s) and Non-Standard boxes.
- Translate Client requests and stock data into potential product opportunities
- Prepare and update the list of Product ideas from clients (pull) or GSS driven proposals (push) including the impact analysis on mixtures availabilities
OPERATIONAL EFFECTIVENESS
- Continuously collaborate with both internal and external stakeholders to determine priority of goods to be processed to ensure that customer needs are met.
- Perform quality checks at various stages within the pipeline to minimise the escalation of faults, to minimise rework and improve productivity.
- Update Stakeholders on progress against production plan, anticipate and report deviations, while recommending corrective actions.
- Perform technical trouble shooting across departmental processes to investigate, report and resolve irregular issues arising, as well as identifying areas for technical development and continuous improvement.
- Develop and support project plans for operational efficiency workstreams and ensure regular deliverables to move the business forward.
PERFORMANCE MANAGEMENT
- Establish own development needs to ensure that skill base is aligned with the current and future requirements of the role
- Impart technical knowledge, explain and interpret processes by demonstration and discussion with a view to supporting continuous improvement of self and others.
SHE, Risk Management and Business Integrity
- Ensure corporate governance requirements in technical, assurance, occupational health and safety, and environment are in place for projects and all staff (contract and permanent) and that equipment complies with governance, safety, and security standards and policies.
- Liaise with relevant management functions to ensure all relevant governance and assurance protocols are observed
- Ensure timely and appropriate incident reporting, management and investigation and implement required remedial action to maintain and restore standards
- Implement and participate in SHE campaigns as scheduled
- Participate in risk assessment processes
ACCOUNTABILITY / SECURITY
- Support the creation and development of policies, processes and procedures needed within the department as needed to achieve team and delivery targets and objectives
- Remain aware of, champion and adhere to all procedures designed to maintain security, integrity and confidentiality of the product and Company data, and individuals
- Escalate and report all non-compliances to Diamond Audit
- Support the development of new procedures and existing procedures where necessary to match any new process / procedure as a result of testing of diamond systems, thereby ensuring ongoing relevance of all routine security and departmental working procedures designed to maintain security, integrity, and confidentiality of process, product and customers, following the appropriate lines of authority
Qualifications
- Bachelors Degree or equivalent
Experience
- New unit/team and set up and optimisation experience
- Team training, development and management experience (2+ years)
- Process and Procedure development and management experience (2+ years)
- New technologies and instrument experience ( 2+ years)
- Diamond Sorting knowledge and experience
Knowledge and Skills
- High level of attention to detail
- Gap root cause analysis experience
- A team player
QUALIFICATIONS: Degree or equivalent To apply, visit: CLICK HERE TO APPLY
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