Vacancy Advertisement
Orinoco Call Centre is a citizen owned private company providing outsourced call centre services both inbound and outbound. The company is looking for a suitable qualified, self disciplined, experienced and self driven professionals for the following vacant position tenable in Gaborone
- Operations Manager
Main Purpose of the Job
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Reporting to the Call Centre Manager, the operations manager will be responsible for the achievement of clearly defined standards by ensuring that all client contact points within the sphere of the contact centre have the necessary competencies, tools and other resources to achieve these standards.
Key Performance areas
- Contact centre Operations Management
- People and performance Management
- Strategic, Leadership and Business Management
- Client Relationship Management
- Self Development
- Team-work
Qualifications and Relevant Experience
- A Degree in business administration
- Experience in call centre functions in service industry preferably telecoms.
- Minimum of 5 years experience relevant experience, three of which have been at a supervisory or management level
Key Competencies and Skills
- Customer service skills
- Strong communication skills-verbal and written
- Leadership skills
- Planning and organisational Skills
- Reporting skills
- Strategic Thinking
- Resource Management
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Application Instructions:
Only applications inclusive of a cover letter, resume and certified certificates will be accepted via the following email address.
[email protected]
Closing date: 11 November 2022.
Note that only shortlisted candidates will be responded to.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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