Partner Management Lead: Contracts Operations – Orange Botswana

Job purpose:​

Lead contract operations, application, advice/recommend contract improvements points and support ITN teams/divisions request’s to MSP and other 3^rd parties. Lead in reviewing performance reports and analyzing service reports produced by the partner/3^rd parties, identifying problems and risks, and suggesting Service Improvement Plans, leading audits, etc. Ensure and update MSP and 3^rd parties’ performance SLA/WLAs. Manage all Technical Environment operations and think level. Support contract management team on all needs they might need from contract operations team (Finance, LD etc….)

Requirements:

Academic level:  Bsc/ BEng in Telecommunications Engineering or related engineering degrees

Minimum experience: 3 years’ experience in telecommunications industry majoring in RAN or Core.

Skills needed:

• Very good supervision skills
• Conflict management
• Related Mobile and IT skills
• Highly analytic
• Reporting
• Customer/Business orientated
• Project management in technical field
• Contractual relationship management
• Time management

 

Main/principal missions:

• Ensure build program are well managed and delivered as per contractual PI’s for MSP
• Ensure 3^rd parties do own up to all requests from Orange or MSP, and deliver as per contract on all official requests to them
• Ensure that contractual daily, weekly and monthly KPI’s/PI’s are meeting or exceed their contractual target , this applies to MSP and 3^rd party contracts
• Weekly review of all complaints related to MSP/3^rd parties scope and engage them to address as per agreed priority matrices
• Contribute strongly to contract execution, application and advice/recommend contracts improvements points to contract management team
• Answer to questions, request/clarifications and any advice requested by internal teams related to contract
• Review Technical Environment solution/proposals and advice on them, including operational level validation with final validation done by Manager and CTIO or concerned disciplines
• Manage all operational(Performance) meetings for all contracts, be it weekly or monthly for MSP or 3^rd parties (Engineering, TE, Build and QoS/QoE, Performance)
• Resolve all access requests from MSP and 3^rd parties, with all landlords or related bodies, and support by attending meetings when required
• Perform random performance audit to challenge MSP delivery or 3^rd parties deliveries
• Ensure that site acceptance and solution acceptance are done on time and correct documentations are in place
• Present at sourcing for any needs on solutions under PM scope and contribute annually for budget planning and assist in tracking deliveries as per budget
• Manage all power requests , power monthly usage/bill reconciliation, monthly fuel reconciliation and site security solutions/claims
• Data centre management , up-keeping and operational excellence
• Reviewing performance reports
• Ensure smooth running of build program
• Ensure engineering/operational meeting are beneficial to both Orange and partners (MSP and 3^rd party) with good points discussed
• Incident and customer priority matrices are well respected
• Coordinate monthly operational/performance meeting with 3^rd party suppliers
• Liaise with other ITN teams on the resolution of issues affecting network KPI’s
• Preventive passive and active maintenance reports are reviewed and suppliers engaged
• Pay attention to customer complaint PIs
• Participate on meeting with Orange group, ensure MSP don’t differ from Orange technical strategies (built, O & M etc.)
• Produce reports to show MSP and 3^rd party performance such that LD’s can be calculated, preparing and calculating LD’s
• Escalate any issue that need to be escalated
• Advice Strategy teams on network evolutions in relation to network and customer needs
• Lead/Recommend SLA improvements and alert manager
• Take part in solution implementation, including planned works and working supplier to come up with Method Of Procedure and change requests
• Engage other PTOs on solution that can improve OPEX and CAPEX, for example power sharing, Cooling and it’s not only limited to this
• Deputise for Partner Management Manager should need arise or when requested.

 

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