Sales Manager C – FNB Botswana Business Banking

PURPOSE

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s Degree.
• Minimum 2-3 years’ experience in a similar role and relevant industry.
• Sound Forex and Money Markets knowledge.

RESPONSIBILITIES

• Draws on specialized knowledge.
• Optimizes existing models.
• Use discretion and informed judgment to evaluate options within broad theoretical guidelines.
• Leverages on social intelligence to navigate complex situations and relationships.
• Set targets for the portfolio in line with turnover.
• Plan strategic objectives for the portfolio.
• Assist in building and managing the opportunity tracking tool.
• Communicate client interactions and feedback to stakeholders with regards to developments.
• Initiate client scoping sessions, road shows and quarterly client visits to gain client insights.
• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.
• Create innovative solutions for specific product areas.
• Interrogate and manage MIS data to identify potential turns in business cycles or client behavior.
• Review MIS data in order to ensure that internal trading desk turnover targets are met as well as migrating risk from internal trading books.
• Proactively manage credit facilities to ensure adequate limits are in place.
• Make cold calls in order to originate business to grow the portfolio.
• Manage escalated unresolved client issues.
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank.
• Interact with IBD DCM team on a regular basis in order to gain insight into client activities to strengthen client relationships.
• Present to clients on RMB’s capabilities and how the desk can help them.
• Depending on client needs, develop bespoke proposals, including hedging solutions.
• In response to client request, source price from Traders.
• Pricing clients and managing individual client pricing strategy.
• Capturing all booked deals and recording lost deals on lost deal tracker.
• Match appropriate client events to specific clients and attend the events with them.
• Analyse daily happenings in the market to understand short, medium and long-term trends and to be able to anticipate and engage with clients on their specific needs.
• Provide daily commentary on market happenings, including for example on media platforms.
• Provide feedback to Desk Head on client volumes and activity.
• Drive automation, migration from manual to automated.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Demonstrates pride in the organisation’s brand, services and products by consistently delivering on the brands promise.
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards.
• Stay relevant and up-to-date with legislations and new development.
• Maintain a positive attitude and respond openly to feedback.
• Handle stress in ways that do not negatively impact others.
• Take ownership of personal career development, leveraging formal and informal opportunities.
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices.
• Continually share, debate and communicate learning’s.
• Flag and debate issues constructively.
• Contribute to a friendly, co-operative climate in working with others to achieve collective goals.
• Be sensitive to others feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ).
• Update ongoing MIS example non-settled trades/past due report, daily market report, daily Pnl.
• Adherence to Group, country and regulatory policies.
• Ensure own behavior does not bring the bank/department into disrepute.
• Provide information in response to requests.