SENIOR QUALITY ASSURANCE & TECH SUPPORT SPECIALIST – Peek Vision Absa Botswana

SENIOR QUALITY ASSURANCE & TECH SUPPORT SPECIALIST

BOTSWANA / PERMANENT FULLTIME

The Role

You’ll be joining our Training & Support team to deliver quality local testing and support services. Our goal is to deliver high quality software and accessible responsive support to our partners so that they can run impactful eye health programmes globally. The Senior Quality Assurance & Tech Support Speciaist’s primary role is one of software quality assurance through manual testing, and 2nd line partner support The role ensures our partners receive our software in its best quality so that they can continue their work reaching those hardest to reach to connect them to services. This role will aim to improve local testing techniques by encouraging efficiency in testing and the adoption of good testing practices. As well as working with members of the Training & Support team, this role will work with developers and colleagues from other teams to improve the strength and efficiency of our delivery process.

Responsibilities and Attributes

• The key responsibilities of the role are:
• Maintain expertise in all Peek software and ensure quality and efficiency of local testing and support
• Providing product guidance and advanced admin training to colleagues and partners.
• Provide effective and timely second-line customer technical support, including technical support for the launch of global Peek programmes, and supporting relationships with our partner’s technical teams in-country.
• Design and execute manual software tests.
• Encourage and assist the Training & Support team to resolve blockers to team productivity and testing effectively and supporting the Software Trainers.
• Maintain Knowledge Base in Jira Software.

The key attributes:

• Extensive experience in a software quality assurance role.
• A desire to encourage and help others to improve their QA skills and work efficientiy as a team.
• Experience in making efficiency improvements to processes.
• Self starter with an excellent work ethic.
• Able to work independently and under pressure, while multitasking and prioritising workload when necessary.
• Good written and verbal communication skills
• Fluent in English, both spoken and written.

Advantageous attributes:

• Experience of automated end-to-end testing or other software development, preferable.
• Technical expertise in second-line support
• Experience of pubic health or eye health programmes an advantage.

Location – Gaborone. Botswana

Travel – Local travel only, with a likely annual offsite which may be overseas.