Job Expired

Service Advisor – IRC161744 at Orchid Centre, Gaborone, South East District, Botswana in FNB Botswana Broadhurst Branch

Ends 14 Jan 2019

purpose

The incumbent is responsible for championing and managing the customer experience and quality of service the customer will receive in the banking hall whilst adhering to the Bank’s values.

experience and qualifications

Certificate in Marketing ( Sales and Services).
Botswana Institute of Bankers Diploma being an added advantage.
Minimum of 4 years experience in a banking environment with exposure to the frontline.

WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE

responsibilities

Assess customer needs and facilitate the resolution thereof.
Implementation and maintenance of Bank’s Service Plan, Standards and Service Targets.
Queue Management.
Channel Migration.
Adherence to service standards.
Lead generation.
Management of customer complaints.
Coach frontline staff to provide the appropriate experience to customers.
Management of relevant complaints.
Stock control of marketing material.