Technical Trainer (level 4) – Alexander Forbes Financial Services Botswana (Pty) Ltd

TECHNICAL TRAINER

(2 YEARS FIXED TERM CONTRACT)

Technical Trainer (level 4)

Alexander Forbes Financial Services Botswana (Pty) Ltd is inviting interested candidates to apply for the position of Technical Trainer. The individual will join a team reporting to the Executive Operations and Administration.

The role

To support the Administration & Accounts Team with maintaining best practices by designing and implementing processes & procedure training that support ISAE3402 standards

Key Performance Areas

• Develop and maintain best practice maps, process and procedure documents.
• Develop and maintain system manuals and guides.
• Provide system and technical training support for all staff.
• Assist in testing new system developments
• Train and evaluate new administration staff on the Line of Business system.
• Maintain record of training delivered and assessment scores.
• Prepare training reports for leadership team as required.
• Quarterly testing and measuring staff competency

Design and implement training that supports ISAE3402 standards

Interested candidates will need to demonstrate the following: Qualifications/ Experience

• A Business related degree or equivalent
• A qualification in training or teaching would be an advantage.
• At least 5 years’ experience in training and development.
• Strong background and experience in Pension Fund administration and accounting.
• Previous work experience on Alex and Compen an advantage

Knowledge & Skills

• knowledge of Financial Services operations specifically in the Pension Fund Industry
• knowledge of the financial services business and applicable legislation including Pension Fund Administration
• Strong Knowledge of Operations, Admin and Accounts
• Strong knowledge of Employee risk benefits and new business processing procedures
• Knowledge of Client Services
• Computer skills (Microsoft Windows, Outlook, Word, Excel)
• Knowledge of Client Services
• Good oral and written communication and presentation skills
• Basic Risk management skills
• Ability to multi-task
• Ability to work under pressure
• Good collaborative and interpersonal skills.
• Strong level of responsibility and accountability

Behavioural competencies

• Deadline driven and reliable
• Ability to work under high pressure (high stress tolerance)
• Ability to work with both people and data
• Accuracy/ attention to detail
• Extremely self-motivated and confident
• Ability to work independently
• Must have traceable references

 

Additional Inherent Requirements

• Training & development
• Process mapping and documenting