POSITION DETAILS:
Position Title: Technician BDS
Reports to: Senior Technician
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Division: Altron Botswana
Department: Service Delivery
JOB PURPOSE
To” ensure a consistent, high level of service delivery to enable customer retention and satisfaction, continuously monitor the level of service delivery and ensure proper allocation of resources, monitor expenditure and control costs and manage the company assets to ensure stock is available on demand and stock losses are minimum.
KEY RESPONSIBILITIES:
Service Management
- Improve Customer Service Satisfaction through service level agreement achievement (compliance, reduced turnaround time and reduce aged calls) and reducing repeat calls and service escalations.
- Build and retain strong and scalable inter-personal relationships with clients, Customer visits
Operations Management
- Setting up and installing new printers, copiers, scanners, and copier management software.
- Providing routine service and maintenance to copiers, scanners and printers
- Troubleshooting and repairing malfunctioning cartridges, printers, and copiers
- Managing orders and stock of new equipment, parts, and materials
- Providing excellent customer support and service
- Managing schedules and customer emergencies
- Keeping abreast of the latest technologies and practices in the industry
Financial Management
- Monitor expenditure (OPEX budget) and cost control (reduction in overtime, kilometres worked per order and fuel consumption)
External Parties and Relationship Management
- Oversee relationship with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- Service Managers
- Business Unit Functions within the Department
- Industry Executives within Altron
Reasons for Interaction:
- Aligning and coordinating relevant business unit service initiatives
- Support collaborative partnerships and innovation within Altron
External:
- Clients and Partners
- Consultants and service providers (external consultants from service providers/vendors etc)
- External advisors/consultants(Subject matter experts)
Reasons for Interaction:
- Provide terms and conditions
- Support collaborative partnerships and innovation
QUALIFICATIONS, EXPERIENCE& SKILLS:
Educational Qualifications:
- Degree/Management Development Programme Diploma
- A+ and Network certification added advantage
Professional Qualifications
- Network skills
- Fault finding techniques
- Windows OS
- MS Office skills
- Communication (Written and Verbal) – Clear, concise, good command and conveyance of language
Years of Experience
- At least 5 years’ experience as a copier technician
Other requirements
- Adaptability
- Building Customer Loyalty
- Building strategic working relationships
- Communication
- Continuous Learning
- Contributing to team success
- Customer Focus
- Facilitating Change
- Valid driver’s license
- Strong organizational and time management abilities
- Good written and verbal communication skills
- Detailed knowledge of computer and copier management software such as MS Office. Xerox.
- Strong customer service skills
- Analytical thinking and problem-solving abilities
COMPETENCIES
- Communicating and Informing
- Results Driven
- Intellectually capable
- Complex solution Service Support
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
If you meet these requirements, please post or Hand Deliver your application, updated CV together with certified copies of certificates to:
ATTENTION: Human Resources - Altron Botswana,
Private Bag BR278, Gaborone. Telephone 3656400
NB: Only Shortlisted candidates will be contacted directly
Closing date for the applications is 4th November 2022
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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