Temporary Counselor Supervisor – Botswana National Youth Council

MINISTRY OF YOUTH, GENDER, SPORT AND CULTURE

BOTSWANA NATIONAL YOUTH COUNCIL

EXTERNAL ADVERTISEMENT

VACANCY CIRCULAR NO.1 OF 2022

REF: BNYC 6/4/141 (103)

POSITION NAME: Temporary Counselor Supervisor

SALARY SCALE: D2 (P305 664.00 – P337 068.00) per year

EMPLOYMENT PERIOD: 12 months temporary employment

HOURS OF WORK: 1100 hrs – 2000 hrs (With 1 hour rotational lunch)

LEAVE: 30 working days per annum

SEVERANCE BENEFITS: Paid at the end of the engagement term

MAIN PURPOSE OF JOB

• To oversee the counseling services and also provide online counseling to adolescents and youth.

Duties for Counsellor Supervisor

1. Provide overall coordination of the Tele-counselling services in the call centre.
2. Supervise and provide support to counsellors under their supervision.
3. Provision of online counselling to adolescents and youth aged 9-35 years.
4. Facilitation of counsellor supervision sessions for the counsellors.
5. Receive and attend all individual calls escalated for counselling.

6. Prepare monthly and quarterly reports.
7. Analyse the reports and make recommendations.
8. Adhere to counselling ethical standards.
9. Conduct weekly debrief sessions to counsellors.
10. Perform any other duties assigned to meet the exigencies of the tele-counselling services for adolescents and youth.

Qualifications

• Master’s Degree in Counselling, Counselling Psychology or Clinical Social Work.

Experience

• Minimum experience of 5 years or more providing individual Tele-Counseling in a Call Centre.
• Experience of providing trauma counseling will be an added advantage.
• Have experience of processing caller emotions and providing necessary support within 15 minutes.
• Ability to manage and identify risk when Tele-Counselling.

Competencies

• Counselling skills
• Counsellor Supervision
• Communication skills
• Problem solving
• Analytic skills
• Referral skills
• Time Management
• Ethical standards
• Confidentiality

• Emotional intelligence
• Teamwork Duration of the contract
• Twelve (12) months.

APPLICATIONS

Applicants should quote the vacancy circular number and give the following details:

• Full name, Address and Date of Birth
• Brief summary of career with duties (Curriculum Vitae).
• Certified copies of Certificates and National Identity Card.
• Work related references from two (2) recent referees Only shortlisted applicants will be responded to.