Wealth Management Transformation Manager – Standard Chartered Bank

Our business starts with your strengths

Standard Chartered is a leading international bank operating in some of the most dynamic markets in the world, in Asia, Africa and the Middle East. Our successful and sustainable business is built on doing tangible, long term good for our people, our customers and the communities we serve. Applications are invited from suitably qualified individuals for the above role.

Purpose
• Responsible for strategy, growth and performance of Wealth Products for all client
segments the country.
• Lead growth opportunities and target affluent customers in the country to:
• acquire new customers, lead product propositions and achieve defined sales targets
• collaborate with Customer Segments and Integrated Distribution to ensure differentiated
customer experience, including sales disciplines and service standards
• Responsible for integration of products across all customer segments in the country
encompassing:
– Customise product strategies to support country customer segment propositions
– Retail, Commercial Banking and Private Banking
– identify white space opportunities in country and ensure active support from the customer
segment heads to develop and implement them
– implement processes, systems & people to ensure delivery of best in class products and
services crystallized through segment led value propositionexternal regulations
• Ensure proper policies and process control, and full compliance with internal policies and
external regulations
• Wealth Products include the following businesses:
– Investment Strategy and Advisory
– Managed investment
– Wealth Markets Products and Sales
– Bancassurance
– Wealth Client Proposition Management

Key Responsibilities

Strategy
• Lead and communicate Group Wealth Products’ strategy, priorities and objectives in a
local context to country staff
• Develop and manage a consolidated country Wealth strategy ensuring alignment with
Group Wealth Products and Country Customer Segments. This involves leading and
participating in the country business strategy development process, collaborating with
the customer segment heads, raising issues and working to reach an agreement, ensuring
alignment of support functions, then executing its implementation
• Manage and develop effective policies, process and system agenda to support
operational resiliency and the delivery of the consolidated Wealth country strategy, with
the country’s short, medium and longer-term aspirations and plans

Business
• Customise and champion, in conjunction with the Regional Wealth Head and the Country
Customers Segment Heads, the strategic direction of the business in country; develop an
organization and management team capable of delivering distinctive performance.
• Manage the overall contribution of product portfolio for Wealth Products. Establish and
set key performance drivers.
• Lead product innovation and development initiatives, in conjunction with Group Product
heads, to meet/anticipate needs of customer segments
• Optimize existing product portfolio & bundled offerings through sustained activation &
utilization activities
• Develop and launch cross-product bundling propositions for deepening customer
relationship and brand loyalty
• Collaborate with the team to drive product branding and ensure alignment with segments’
brand positioning and strategies
• Identify new channels or opportunities for product distribution
• Work collaboratively with other business functions to enhance business opportunities
through cross-sell and to resolve cross-functional operations and service fulfillment
• Enable the frontline sales staff with the necessary product knowledge, customer
engagement skills through provision of collaterals, tools, training support and scripts
• Maximise the investment and use of existing and new channels across various products

People and Talent
• Champion and act as a role model of the Group’s values and culture in the country
• Build a country top team capable of ensuring delivery of the business’ short and longerterm objectives through:
• Coaching, guidance and management of team to ensure they deliver against the
ambitious financial, non-financial and risk/control objectives
• Identifying and addressing the top issues/opportunities for performance improvement
across the team (both direct and indirect reports)
• Driving an environment of collaboration, both within the team and across the wider
Group, to ensure issues are raised and blockages are resolved in a timely manner
• Developing succession plans that identify gaps in bench-strength; subsequently
implementing action plans to ensure ready-now talent is available

Risk Management
• Seek to understand the risk and control environment in country and drive rectification as
required
• Ensure adequate and appropriate systems and controls are in compliance with Group
policies, procedures, standards and codes, including those governing all Risk types,
Compliance, Technology and Operations and Finance to ensure:
• that team members are capable of performing successfully in their roles
• there is clear oversight/supervision/decision making e.g. committees
• Ensure effective implementation of Risk Management framework throughout the
organisation
• Risk appetite is clear and integral to the strategy with appropriate controls
• Effective processes in place to identify, manage, monitor and report risk
• Drive the systems and procedures to safe guard the security, integrity and confidentiality
of information

Governance
• Provide oversight in the country, ensuring compliance with the highest standards
of regulatory conduct and compliance practices as defined by internal and external
requirements. This includes compliance with local banking laws, other applicable laws
(e.g. laws governing securities activities, company law) and anti-money laundering
regulations and guidelines.
• Embed the Group’s values and code of conduct in the region to ensure that adherence
with the highest standards of ethics, and compliance with relevant policies, processes
and regulations among employees form part of the culture
• Engage with all audit report findings in country and ensure feedback is acted upon

Health and Safety
• Champion the behavioral and cultural approach to H&S;
• Review the effectiveness of the country H&S environment using the guidance in the
Group H&S Governance and Assurance Standard;
• Challenge appropriately and endorse the Country H&S Action Plan as defined in the H&S
standards.

Key Stakeholders
• Group Wealth Products Heads
• Country Retail Customer Head
• Country Customer Segment Heads
• Internal providers such as Financial Markets
• External providers such as fund houses and insurance companies
• Media
• Financial Institutions

Interested candidates who believe they have what it takes are advised to apply online to the following address:
www.standardchartered.com >click careers> click professional hires no later than 31 January 2020
ONLY SHORTLISTED CANDIDATES WILL BE RESPONDED TO.