Operations Executive (Gaborone)


The successful incumbent will be responsible for maintaining client relationships and develop strategic / action plans.

Growing client relationships by improving recoveries, regular reporting, direct meetings, elevate collections profit, system integration effectiveness, contract management and compliance. Any Ad hoc duties for successful daily running of the office.



  • Company: Financial Services Company
  • Location: Gaborone, Botswana
  • Date Posted: 12.03.2018
  • Industry: Financial Services / Call Centre
  • Nationality: Motswana
  • Salary: Negotiable depending on experience
  • Qualifications: Relevant Degree in Business Management
  • Assignment: Permanent

Job Description

  • Enhance profitability through improved revenue
  • Identity and resolve problems
  • Prepare and monitor action plans
  • Complete system audits and analysis
  • Maintain and improve client recoveries
  • Prepare performance reports by the collection, analysis and summary of data / trends
  • Ensure continued growth with regards to Call Centre Operations Management by attending workshops, reviewing publications, networking and participating in professional societies.
  • Prepare database for invoicing

  • Reconcile payment data against monthly invoices sent
  • Ensure growth of new business by business development, generating leads, prospecting and marketing
  • Create and manage client relationships by exceeding client expectations through understanding the clients expectations and portfolio
  • Ensure effective and regular client interaction
  • Risk reduction by identifying risks and invest in a succession plan
  • People/staff Management which include recruitment of new staff, training, coaching, disciplinary actions, staff appraisals, enforcing policies and procedures etc.
  • Deliver on deadlines and ensure accurate information is provided
  • Effective management of internal and external relationships and contribute to team success

Minimum Requirements

  • Relevant Degree in Business Management
  • 5 years experience in a similar Management role
  • Credit and Collections Industry experience
  • HR / IR experience
  • Strategy design and execution experience
  • Experience in managing large teams
  • Dialler experience will be an advantage
  • Intermediate to advanced computer literacy skills




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