Operations Manager – Life

Closing Date: Saturday, 16 September, 2017

Job Location: Gaborone

Metropolitan is looking for a dynamic and energetic individual to fill the above position.

Reporting to the Head of Operations, the incumbent will be responsible for maintaining efficient operations of the life business and support the growth of the business by delivering client centric service underpinned by operational excellence.

Key Performance Areas

Management of operational processes
Management of new business processing
Administration of inforce policies
Supervision of claims payments
Handling customer queries
Provision of management reports
Provision of well researched business insights on the running of the life business
Customer satisfaction
Minimum Education or Qualifications:
Business Degree
Master’s Degree (this will be an added advantage)
Strong analysis, planning and organisational skills
Numerical accuracy
Good interpsersonal and Cross functional collaboration skills
Meticulous and ability to work under pressure
Good communication skills (written and oral)
Key Skills and Experience:
Minimum of 5 years in the financial services sector (preferably in an employee benefits environment), 3 years in a management position
Application Instructions:
If you fit the above profiles, please forward/deliver your application letter and CV to the following:

Human Resources Manager

Metropolitan Botswana, Private Bag 00231,

1st Floor, Zambezi Towers, Gaborone

Or email:


Only shortlisted candidates will be contacted.