Property Services Coordinator – Botswana Power Corporation


Job Purpose
To plan, organise and coordinate the cost effective implementation of Property Services initiatives within Service Delivery Department for efficient business operations.

Team size – The job holder supervises a team of > 12 Property Services employees.

Supervision – With regard to Property Services activities, the job holder availability of SLAs, initiates, plans and supervises their implementation.

Inspection – The job holder coordinates inspections and tests for property management services.

 

Principal Accountabilities/Responsibilities
​Procurement
Delivers prescribed outcomes for area of responsibility by improving and/or working within established procurement procedures.

Improvement / Innovation
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a senior colleagues project/program manager.
Safety, Health and Environment
Takes responsibility for managing a designated safety, health and environment work program to achieve prescribed outcomes.

 

Solutions Analysis
Analyzes specified problems and issues to find the best technical and/or professional solutions.

Strategic Planning
Supports others by using strategic planning systems and protocols.
Project Management
Delivers own small-scale or medium-scale projects by working within an established program management plan.
Policy Development & Implementation
Delivers prescribed outcomes by working within established procedures.
Maintenance and Repair
Develops and Executes preventive maintenance plans, assists specialists in setting up and testing new products/processes and installs complex systems with guidance.

 

Contract Management
Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan (SLAs).
Client & Customer Management (External)
Manages relationships with small clients to ensure their needs are met while supporting senior colleagues in managing more important client and customer relationships.
Client & Customer Management (Internal)
Supports small internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
External Communications
Executes a communications plan by working within established communication systems and procedures.

 

Facilities
Delivers own prescribed outcomes and/or supports others by carrying out designated facilities management activities using existing systems and protocols to ensure optimal utilisation of property as well as revenue generation.

Internal Communications
Executes a communications plan by working within established internal communication systems and procedures.
Leadership and Direction
Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks.
Operational Management
Supervises others to deliver prescribed operational outcomes while working within established systems.

 

Performance Management
Takes responsibility for implement a team’s performance management systems with guidance from senior colleagues.

Qualifications

​A recognised University Degree in Real Estate, Property Management or Equivalent.

Experience
​Work Experience
At least 5 years post qualification experience in Property Management Services or Estates, of which 3 years should have been at management level


Managerial Experience
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years)
Competencies
Behavioral Competencies (Skills)

Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.

 

Self-Control

Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example, dealing well with ongoing business stress.
Self-Confidence
Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acts on current opportunities or problems and takes action.
Process Management
Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; gets more out of fewer resources. Spends their time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. It is about; • Meeting Timescales • Checking Things
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. It is about: • Examining Information • Documenting Facts • Interpreting Data

 

Holding People Accountable

Holds people accountable to standards of performance both in what and how they do it. Specifically, gives on-going corrective feedback; for example, making performance measures against goals openly available to everyone on the team (on a daily, weekly, or monthly basis).
Analytical Thinking
Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgment​ on the basis of evidence and reasoning. Specifically, identifies the root causes; for example, using analytical techniques to break a complex problem into component parts.
Team Leadership
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, sets team direction; for example, communicating and sustaining a clear sense of purpose for the team.
People Development
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, coaches; for example, taking personal ownership for developing people.

 

Collaborative Influence
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, gathers information; for example, personally observing situations to understand them.
Adaptability
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, acts flexibly in the moment; for example, altering his/her behavior to fit the situation or get the job done.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Conceptual Thinking
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, Uses common sense; for example, using past experience to choose an approach’

 

Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes accountability; for example, tracking his/her own performance against standards or measures.
Understanding Others
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Technical Competencies (Skills)
 

 

Contract Management

Supervises the construction of assigned properties according to instructions without supervision and provides technical guidance as needed.
Policy and Regulation
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
Verbal Communication
Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
Risk Management
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Property Specifications
Works without supervision and provides technical guidance when required on drafting technical property-related specifications.

 

Project Management
Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
Negotiation
Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Managing Change
Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Data Management
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
Contract Management
Works without supervision and provides technical guidance when required on monitoring and managing the provision of contracted services.

 

Commercial Acumen
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Building Valuation
Uses comprehensive knowledge and skills to act independently while guiding and training others on calculating building valuations.
Building Design
Works without supervision and provides technical guidance when required on designing aspects of building projects.
Health and Safety
Applies comprehensive knowledge and skills to independently manage and apply safe systems of work while providing guidance and training to others.

 

Data Collection and analysis
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Costing and Budgeting
Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.
Action Planning
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Planning and Organizing
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

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