Team size – The job holder supervises a team of > 12 Property Services employees.
Supervision – With regard to Property Services activities, the job holder availability of SLAs, initiates, plans and supervises their implementation.
Inspection – The job holder coordinates inspections and tests for property management services.
Delivers prescribed outcomes for area of responsibility by improving and/or working within established procurement procedures.
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a senior colleagues project/program manager.
Takes responsibility for managing a designated safety, health and environment work program to achieve prescribed outcomes.
Analyzes specified problems and issues to find the best technical and/or professional solutions.
Supports others by using strategic planning systems and protocols.
Delivers own small-scale or medium-scale projects by working within an established program management plan.
Delivers prescribed outcomes by working within established procedures.
Develops and Executes preventive maintenance plans, assists specialists in setting up and testing new products/processes and installs complex systems with guidance.
Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan (SLAs).
Manages relationships with small clients to ensure their needs are met while supporting senior colleagues in managing more important client and customer relationships.
Supports small internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
Executes a communications plan by working within established communication systems and procedures.
Delivers own prescribed outcomes and/or supports others by carrying out designated facilities management activities using existing systems and protocols to ensure optimal utilisation of property as well as revenue generation.
Executes a communications plan by working within established internal communication systems and procedures.
Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks.
Supervises others to deliver prescribed operational outcomes while working within established systems.
Takes responsibility for implement a team’s performance management systems with guidance from senior colleagues.
A recognised University Degree in Real Estate, Property Management or Equivalent.
At least 5 years post qualification experience in Property Management Services or Estates, of which 3 years should have been at management level
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years)
Approach to Thinking
Holding People Accountable