Receptionist – The Companies and Intellectual Property Authority (CIPA)


The Companies and Intellectual Property Authority (CIPA), is a newly established autonomous body that has been established in terms of the Companies and Intellectual Property Authority Act no 14 of 2011. The Authority is charged with the responsibility of implementing four different acts, namely: The Companies Act, Registration of Business Names Act, Industrial Property Act and the Copyright and Neighbouring Rights Act.

The Authority is positioning itself for the advancement of its mandate and is searching for some dynamic individuals to take up the above position.

Location: CIPA seeks three (3) Receptionists based in Serowe, Maun and Francistown respectively.

Main purpose of the job

To provide reception, administrative support and secretarial services, to efficiently operate multi-line switchboard, and receive and direct CIPA’s visitors and documents promoting a positive image of CIPA.
Qualifications, experience and knowledge required

Certificate/Diploma in Secretarial or Administration studies
2 years’ experience in a customer facing environment
Basic computer literacy, Operational knowledge of switchboards would be an added advantage

Key responsibilities

Provision on reception services
Management of Front Office (switchboard operation and customer management)
Provision of Secretarial services including diary/appointments management and documents management (typing, scanning, photocopying and filing)
Directing internal and external clients to relevant service points
Operate multi-line switchboard and maintain accuracy of messages
Dealing with customers’ enquiries
Ensure that reception area is clean, tidy and adequately resourced with information for customers.

Key competencies

Demonstrate Customer focus and team work
Speed and accuracy
Time management
Possession of good communication skills and computer literacy are a necessity
Demonstrate organisational skills

Closing date and application instructions

Only applicants who meet the requirements need to apply highlighting their qualifications, experience and names of at least two (2) traceable referees. Certified copies of relevant certificates and a detailed CV must accompany applications addressed to:

Human Resource Manager

Companies and Intellectual Property Authority

P O Box 102




Closing Date: 15 August 2017